At Eco Tours Petate, we are committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. By accessing our platform, you agree to the practices described below, in accordance with the data protection regulations applicable in El Salvador.
1. Data Controller
Eco Tours Petate is responsible for the collection and processing of your personal data. For any inquiries regarding your data, please contact us:
- Email: info@ecotourspetate.com
- Phone: +50371819077
- Address: Calle a planes de Renderos km 3 1/2 frente a Laboratorios Lainez #128, San Salvador, El Salvador. Central America.
2. What personal data do we collect?
We may collect the following personal data:
- Full name
- Email address
- Phone number
- Nationality and age (for tour logistics and insurance purposes)
- Payment information (processed through secure third-party platforms)
- Any other data voluntarily provided through our forms or correspondence
3. How do we collect your data?
Your data is collected when you:
- Fill out a reservation form
- Contact us via email or phone
- Subscribe to newsletters or marketing communications
- Browse our website (through cookies, only with your consent)
4. How do we use your data?
Your personal data is used for the following purposes:
- To manage and confirm your tour reservations
- To send booking confirmations and updates
- To communicate important information before, during, or after your tour
- To provide customer support
- To send promotional information (only with your prior consent)
- To improve our website and services
5. Data retention
Your personal data will be stored only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
6. Sharing your data
We do not sell or rent your personal data. We may share your data with:
- Tour guides or transport providers strictly for service delivery
- Payment processors for secure transactions
- Government authorities if required by law
All third parties are bound to maintain the confidentiality and protection of your data.
7. Security measures
We implement technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Our website uses SSL encryption and secure payment gateways.
8. Your rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw your consent for data processing
- File a complaint with the relevant data protection authority in El Salvador
To exercise any of these rights, please contact us using the information provided above.
9. Cookies and tracking technologies
Our website uses cookies to improve user experience and analyze traffic. You can accept or reject cookies when visiting our site. For more details, please refer to our Cookie Policy.
10. Changes to this policy
We may update this Privacy Policy at any time. All changes will be published on this page with an updated revision date.
Effective date: 02 Nov 2026
© Eco Tours Petate – All rights reserved